Terms and Conditions

Acceptance of Services

By engaging ProTech Computer Services, customers agree to these Terms and Conditions.

Diagnostic Services

Diagnostic assessments may be required before repair recommendations can be provided. Diagnostic fees may apply and are non-refundable unless otherwise agreed in writing.

Customer Responsibility for Backups

Customers are solely responsible for maintaining current backups of all data prior to submitting equipment for service.

Customers acknowledge that:

• Hardware repairs;

• Software repairs;

• Operating system installations;

• Virus and malware removal;

• Data recovery procedures;

• System upgrades;

may result in partial or complete loss of data.

ProTech Computer Services strongly recommends customers perform backups before any work is undertaken.

No Guarantee of Data Recovery

While every reasonable effort will be made, ProTech Computer Services does not guarantee successful recovery of lost, corrupted, encrypted, damaged, or inaccessible data.

Warranty

Repairs performed by ProTech Computer Services may carry a limited workmanship warranty as specified on the customer invoice.

Third-party hardware, software, and replacement components remain subject to their respective manufacturer warranties.

Limitation of Liability

To the maximum extent permitted by Australian law, ProTech Computer Services shall not be liable for:

• Data loss;

• Business interruption;

• Loss of profits;

• Loss of business opportunities;

• Consequential damages;

• Indirect damages;

arising from services provided.

Where liability cannot be excluded under Australian Consumer Law, liability shall be limited to the re-supply of services or the cost of re-supplying those services.

Unclaimed Equipment

Equipment not collected within 90 days of notification may incur storage fees.

Equipment remaining unclaimed after 180 days may be disposed of in accordance with applicable laws.

Payment Terms

Payment is due upon completion of services unless alternative arrangements have been agreed in writing.

Ownership of goods supplied remains with ProTech Computer Services until payment has been received in full.

Data Loss Disclaimer

Important Notice

Customers acknowledge and agree that computer repair, software installation, hardware replacement, virus removal, operating system upgrades, data migration, backup services, and data recovery procedures carry inherent risks.

ProTech Computer Services cannot guarantee the preservation, recovery, or integrity of customer data during the provision of services.

Customers are solely responsible for ensuring appropriate backups have been created prior to service commencement.

By authorising work to proceed, customers accept these risks and release ProTech Computer Services from liability relating to data loss, corruption, deletion, inaccessibility, or recovery failure except where liability cannot legally be excluded.

Website Disclaimer

The information provided on this website is for general informational purposes only.

While ProTech Computer Services endeavours to keep information accurate and current, no warranties or representations are made regarding the completeness, reliability, or accuracy of website content.

Any reliance placed upon website information is strictly at the user's own risk.

ProTech Computer Services reserves the right to modify website content, services, pricing, and policies without prior notice.